1. Return Period

At Adventure Expeditions, we want you to be satisfied with your purchase. You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, tags, and accessories where applicable.

2. Items Eligible for Return

Products may be returned when they are:

  • Unused and in resalable condition.
  • In their original packaging.
  • Free from damage caused by improper use.
  • Accompanied by the order information or proof of purchase.

Items that have been used, damaged after delivery, altered, or returned without the required original packaging may not qualify for a refund.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery.

Please provide your order details and, where appropriate, clear photographs showing the issue. Our team will review the request and provide instructions for the next steps.

4. How to Request a Return

To request a return, contact us at [email protected] within the applicable return period.

Please include:

  • Your name and order details.
  • The product you wish to return.
  • The reason for the return.
  • Photographs if the item is damaged or incorrect.

We will review your request and notify you whether the return is eligible.

5. Return Processing Time

Once your return request has been approved, you should follow the return instructions provided by our team. Returned products will be inspected after they are received.

Please allow up to 7 business days after receipt of the returned item for us to complete the inspection and confirm the refund.

6. Refund Time Frame

Once your return has been approved, eligible refunds will generally be processed within 7–10 business days.

The time required for the refund to appear may vary depending on the applicable payment or financial service provider.

7. Non-Returnable Items

Certain products may not be eligible for return where they are personalized, specially prepared, used, damaged through misuse, or otherwise identified as non-returnable at the time of purchase.

8. Exchanges

If you receive an incorrect or defective product, please contact us within 7 calendar days of delivery. Depending on product availability and the circumstances of the request, we may offer an appropriate replacement or another suitable resolution.

9. Return Shipping

For approved returns due to a damaged, defective, or incorrect item, please contact us before sending the product back so that we can provide the appropriate return instructions.

For returns made for other eligible reasons, return-related costs may be the responsibility of the customer unless otherwise agreed by Adventure Expeditions.

10. Order Issues and Delays

If you believe there is an issue with your order, please contact us as soon as possible after delivery. Requests submitted after the applicable 14-day return period may not be eligible for a return or refund, except where required by applicable law.

11. Contact Us

For questions about returns, refunds, or exchanges, please contact:

Adventure Expeditions
Website: adventuresexpeditions.com
Email: [email protected]